Student focussed, results oriented & passionately taught by community conscious, qualified staff.

Centre Policies and Membership Information

General Information

We are a private, members only facility and children may only begin lessons once membership has been accepted and enrolment paperwork has been completed in full. A position in a class is secured only when the membership and class fees are paid for in advance.

  • Enrolment is ongoing and you can start at any time of the year.
  • We run consistently throughout the calendar year and do not break over school terms.
  • Your child will be placed in a class and will attend on the same day and time each week
  • We do not hold places or accept part payments
  • Memberships and lessons are NOT transferable nor refundable to other people including family members, and cannot be credited unless we are at fault
  • We do not operate on Public Holidays and for up to 2-3 weeks over the Christmas/New Year period. Planned closure dates are confirmed yearly and you will be informed in advance. You are not charged for planned closure days, so make up lessons are not required
  • If a group lesson has 1 or 2 students in it, we reserve the right to consolidate that class. At least one weeks’ notice will be provided of the change and we will endeavour to find a suitable alternative class.
  • We do not guarantee teacher requests and teacher schedules may change at any time
  • We offer unlimited makeup lessons, in accordance with our Make Up Lesson Policy
  • You will be given access to a Customer Portal which allows you to manage your child’s enrolment, notify absences and book makeup lessons. It is critical that you check your emails for information relating to this and that you ensure that your sign in is secure.

Swim Attire / Swim Nappies

Swim Attire                       

  • Reusable swim nappies a requirement for all children who normally wear a nappy. Please see the section below in regards to Swimming Nappies.
  • Swimming caps are provided as part of the membership pack to all independent swimmers. These are requested to be worn to ensure fewer distractions for your child and to maintain optimum pool hygiene
  • It is recommended that parents/carers wear a rash vest in the water. This assists the child to gain independence through reaching for and holding the shirt instead of the parent having to always lift and hold the child
  • No street wear/casual clothes will be permitted in the pool. E.g. cotton T-shirts, shorts etc
  • Swimwear (including nappies) must not be removed on pool deck at any time due to hygiene reasons
  • We do not permit underwear in the pool, under any circumstances.

Swimming Nappies

  • Reusable swim nappies (Happy Nappy brand) are mandatory for hygiene reasons as faecal incidents will result in pool closure. Any child who requires nappies normally must wear a reusable swim nappy for lessons.
  • Swim nappies must never be removed on pool deck (for hygiene and child protection reasons)
  • Swim nappies will be checked by all teachers prior to classes commencing.
  • Disposable swim nappies are only permitted in the pool for a TRIAL swimming lesson. After this point in time, reusable swim nappies are mandatory.
  • Children that are not wearing the correct nappies will not be able to participate in their lesson.
  • Swimming nappies will be refitted prior to each purchase by our staff to ensure appropriate sizing is issued.

Make Up Lesson Policy

Make Up Lessons                                                            

We have an unlimited makeup lesson policy with the following conditions:

  • Make-up lessons are valid for 60 days from the notified missed lesson date. Unused lessons are forfeited
  • All makeup lessons must be booked in via the Customer Portal (after 1 September 2020) and must be used prior to your final lesson if cancelling.
  • We must be notified of absence preferably via the Customer Portal, by no later than 1 hour prior to the class. When informed within this timeframe, you will be eligible for a makeup lesson. Notice of non-attendance less than 1 hour are not be eligible for a make up lesson
  • Notifications of absence are preferred over the Customer Portal but you may be able to do these via phone, in person at the Centre, Email or Facebook messages too
  • Cancellation of membership will result in the forfeiture of any un-used makeup lessons
  • Makeup lessons are subject to availability and we cannot guarantee specific teachers, days or times
  • Missed private lessons can be made up in a group class
  • If a make-up lesson is missed, it cannot be re-booked
  • Makeup lessons are NOT guaranteed and available ONLY when pre-arranged. It is your responsibility to book makeup lessons
  • Make-up lessons cannot be backdated, used to transfer, extend lessons past your “paid to” date or reduce a Direct Debit payment
  • If classes are full, makeup lessons will not be able to be booked as we do NOT overbook classes.
  • Make-up lessons must be booked through the Parent Portal.
  • Due to class availability, make up classes can only be booked 48 hours in advance
  • Doctor’s certificates are advised for extended illnesses

Cancellations

All Cancellations require a 2 weeks written notice and no paid fees are refundable.

  • Direct Debit Payment Cancellations for scheduled payments for the next month, must be made by 20th of the month. If this is not done, the scheduled direct debit for the next month will go through and will then be actioned.
  • If 2 classes are missed and there has been no contact from you, Swim Experts reserves the right to cancel the membership and you will not be entitled to a refund.